Business conditions are governed by the Commercial Code of the Czech Republic No. 513/191 Coll. as amended and further governed by the terms and conditions below.

Order goods

• All orders placed through the online store are binding and at the same time express agreement with the terms and conditions and the complaints procedure.
• The data on the order must always be true and accurate.
• The place of delivery is the address indicated by the buyer on the order.
• All data on the order are confidential and cannot be disclosed to another person.

The right to withdraw from the contract

• Within 14 days, the buyer has the right to withdraw from the purchase contract without giving a reason. Upon expiry of the specified period, the buyer's right to withdraw from the purchase contract without giving reasons expires. The effects of withdrawal from the contract occur at the moment when the other contractual party - the seller - becomes aware of the withdrawal from the contract.
• For the purpose of exercising the right to withdraw from the purchase contract, the buyer must inform about his withdrawal from the purchase contract to the e-mail address info@terrymoda.eu or by correspondence to the address THEMIRA s.r.o., Nerudova 486, 549 41 Červený Kostelec - ČR.
• In the notice of withdrawal from the purchase contract, the buyer is obliged to state the order number and specify the goods and the number of meters and pieces ordered. Withdrawal from the contract is effective at the moment the goods are returned to the seller.
• The buyer is obliged to return the goods within 14 days of withdrawing from the contract. The goods must be undamaged, unused with all the documents that were taken back to the seller together with the goods.
• If the returned goods are damaged due to a breach of the buyer's obligations, the seller is entitled to make a claim against the buyer for compensation for the decrease in the value of the goods and deduct it from the returned amount.
• If the buyer withdraws from the contract, the seller will return to him without undue delay, no later than fourteen days from the withdrawal from the contract, all funds, including delivery costs, which he received from him under the contract, in the same way. The seller will return the received funds to the buyer in another way if the buyer has agreed to it and if it does not incur additional costs.
• The seller will refund the purchase price of the returned goods to the buyer by bank transfer.
The consumer loses the right to withdraw from the purchase contract when the substance is divided into several pieces at his request. In such a case, the substance becomes devalued for the seller, and the consumer must always agree to this information in writing.

Privacy Policy

At THEMIRA s.r.o., ID: 60914980 with registered office at Okružní 974, 549 41 Červený Kostelec - CZE, hereinafter referred to as "the company", we dedicateWe attach great importance to personal data protection because we are aware of the importance of personal data protection for people's privacy. In this document, you will learn what data we process about our customers and users of the e-shop, based on which legal status we process it, for what purposes we use or pass it on, and also what rights you have in connection with this by processing personal data.

The company undertakes to comply with the EU Regulation 2016/679 hereinafter referred to as the "GDPR Regulation" and the Personal Data Protection Act 101/2000 in the current version and to respond to other legislation in this area. We do not intend to transfer your personal data outside the EU or some international organization.

1. Contact details

The administrator of personal data is THEMIRA s.r.o., ID: 60914980 with registered office at Okružní 974, 549 41 Červený Kostelec - CZE. The contact details for the person responsible for the protection of personal data are: Lenka Neumannová, tel.: +420 603 832 550

2. Personal data processing matrix

Processing description	Sense of processing	Personal data concerned	Acquisition of Consent	Storage time
Order details	Ensure order delivery	Contact and billing information	Fulfillment of contract, order	During the validity of the contract, order
Complaints	For the complaint process	Billing data	Contract Performance	During the claim period
Billing	Invoicing provision	Billing data	Legal obligation VAT Act	10 years
Sending Offers	Information about new goods and services	Email address	Legitimate Interest	Pending objection
User Behavior and Settings	Improving the quality and comfort of services	Settings for the registered account (number of stamps, contact information, watched / favorite products, behavior when reading newsletters) and for all visitors (behavior data on the e-shop), more information see the document "cookies"	Legitimate Interest	Pending objection

Order details Meaning of processing: Ensuring order delivery Personal data affected: Contact and billing data Acquisition of consent:  Fulfillment of contract, order Storage period: During the validity of the contract, order

Complaints Meaning of processing: For the complaint process Personal data concerned: Invoicing data Acquisition of consent: Performance of contract Storage period: During the complaint period

Invoicing Meaning of processing: Ensuring invoicing Personal data concerned: Invoicing data Acquisition of consent: Legal obligation VAT Act Storage period: 10 years

Sending offers Meaning of processing: Information about new goods and services Personal data concerned: E-mail address Acquisition of consent: Legitimate interest Duration of storage: Until objection is filed

User behavior and settings Meaning of processing: Improving the quality and comfort of services Personal data concerned: Settings for the registered account (number of stamps, contact details, tracked / favorite products, behavior when reading newsletters) and for all visitors (behavior data on the e-shop) more information see the document "cookies" Acquisition of consent: Legitimate interest Duration of storage: Until objection is filed

Explanation to the matrix in the table:
Acquisition of consent - are legal justifications for processing and are defined in the GDPR, Articles 6 and 9.
Storage period – is an item that defines how long personal data are stored, or processed
If the processing is based on the legal title "Conclusion or fulfillment of the contract" are your personal data necessary for the successful conclusion / process and completion of the order or contract a also store and process them based on the time and obligations set by law and we may not limit them nor delete.

3. What are your rights when processing personal data

Just as our company has rights and obligations when processing your personal data, you also have certain rights when processing your personal data. These rights include:

Right of Access
You have the right to know what data we process about you, for what purpose, for how long, where we obtain your personal data, to whom we pass it on, who processes it outside of us and what other rights you have related to the processing of your personal data. That's all there is described in this passage of the "Privacy Policy". You can also request a statement of the data we hold about you. We will prepare the statement in a standard format to the best of our ability (specific requirements for the statement are not possible). The exception is when the statement is not possible to be carried out are cases of documents, the publication of which would endanger the rights and freedoms of other persons and the GDPR regulation (on personal data of other persons, protection of trade secrets, intellectual property...).

Right to rectification
If you find that you need to supplement or change the personal data maintained / processed by us, you have the right to request it.

Right to erasure
Only in certain cases do you have the right to have your personal data deleted. We will delete your personal data when one of the these conditions is met:

• we no longer need your personal data and the period for their processing / retention has therefore expired;
• you revoke your consent to the processing of personal data, in which case it is data for which your consent is necessary for processing and at the same time we have no other reason why we need to continue processing this data;
• you exercise your right to object to the processing of personal data that we process on the basis of our legitimate interests, and the Company finds that it no longer has any such legitimate interests that would justify such processing, or you believe, that the processing of personal data carried out by us is no longer in accordance with generally binding regulations.

Even so, this does not mean that all your personal data will be deleted. This right cannot be applied if the processing of your personal data is still necessary for the fulfillment of our legal obligation or the determination, exercise or defense of our legal claims.

Right to restriction of processing
This refers to processing on the basis of legitimate interest. Processing will be restricted in the event of an objection, and the restriction will last for the duration of the assessment of the objection.

Right to Portability
You have the right to receive from us all your personal data that you yourself have provided to us and which we process on the basis of your consent or on the basis of the performance of a contract. We will provide you with your personal data in a structured, commonly used and machine format readable format. In order to be able to easily transfer the data at your request, it can only be data that we process automatically in our electronic databases.

Right to object to processing
You have the right to object to the processing of personal data based on our legitimate interest. In the case of marketing activities, we will stop processing your personal data; in other cases we will do so unless we have serious legitimate reasons for us to continue such processing.

Right to File a Complaint
Even when exercising all the described rights, you still have the right to file a complaint with the relevant supervisory authority. You can exercise this right in particular if you believe that we are processing your personal data unlawfully or in violation of generally binding legal regulations.

4. Who processes your personal data and to whom do we pass it on?

The personal data in question is processed by our company as administrator. We determine the specific purposes for which your personal data is collected, determine the means of processing and are responsible for their proper execution.

We may also transfer your personal data to other entities that are in the role of administrator or processors:

• Operators of payment systems
• To transport and delivery partners
• To suppliers of goods or service providersto manufacturer centers in the case of a complaint procedure
• Advertising and social networks (Google, Facebook, Instagram, List)
• Providers of cloud services and IT technologies ensuring the operation of our systems
• Processors and operators of marketing and marketing tools

5. How to exercise rights

When exercising some of these rights, you can submit a request to our company in the following way:

In person:
At the address of our company, we will verify your identity according to your identity card or passport, and you will be drawn up with an application and informed of the processing date. Without identity verification, the request cannot be accepted.

On the settlement date, after re-verification of your identity, you will be personally given a written Notice of the result of the application and related materials.

For requests for more than one copy, we are entitled to charge a fee corresponding to administrative costs. Actions related to the exercise of the rights of data subjects are performed free of charge. However, if the requests are found to be manifestly unfounded or unreasonable, in particular because they are repeated, then we may impose an administrative fee or refuse to honor the request.

Electronic:
Send your application to e-mail info@terrymoda.eu with a valid electronic signature, without this confirmation of identity it cannot be accepted.

In particular, the following must be stated in the application:

• Identification data – name, surname, date of birth
• The exercise of which right you are requesting
• Clarification of the request - e.g. in case of correction, correct data
• Telephone - for possible clarifications and agreement on the next procedure

If there are doubts about your identity, we are entitled to ask you to provide additional information to confirm your identity.