Claims conditions
The buyer is obliged to inspect the delivered goods to see if they are in order. Upon detection of a defect, the buyer is obliged to immediately inform the seller about the detected defects. The seller no longer has to recognize defects discovered later for the recognition of the complaint. The delivered goods must be thoroughly inspected by the buyer.
CLAIM TERMS:
- In case of delivery of ordered goods via Czech Post, Zásilkovna and PPL s.r.o. it is necessary for the buyer to check the goods for defects caused by transport.
- If there is a defect in the goods delivered by this online store, it is possible to make a complaint by e-mail at the address: info@terrymoda.eu, or by sending to the address of the company headquarters:
THEMIRA s.r.o.
Nerudova 486
549 41 Červený Kostelec CZE
In order to claim the goods sent, the buyer needs to fill out a claim form. - A legitimate complaint will be resolved by exchanging the goods for a new, undamaged one, by returning the paid purchase price to the buyer's account number, or by repair. The refund of the paid purchase price must be made within 14 days of the delivery of the revocation of the purchase contract. The seller reserves the right to withhold payment for the claimed goods due to non-receipt of the shipment with the returned goods or proof of its dispatch. We recommend consulting the complaint in advance by phone +48 697 797 806 or by e-mail at info@terrymoda.eu.
- Complaints, including removal of the defect, must be handled without undue delay, no later than 30 days from the date of application of the complaint, unless the buyer and the seller agree on another deadline.
- The cost of transport to the service center is paid by the buyer. In the event of a legitimate claim due to a defect caused by this online store, the seller undertakes to pay additional shipping costs. The seller is obliged to send the total price of the costs of transportation of the delivered goods to the buyer to the account number that the buyer will provide to the seller. The costs of transporting the claimed goods back to the buyer are covered by the seller. The buyer shall be awarded the costs incurred for the purpose of making a valid complaint. This period is set for 1 month and is calculated from the moment of expiry of the period in which the defect must be pointed out, i.e. no later than 1 month after the expiry of the 24-month period.
- § 2161
- Quality upon receipt (1) The seller is responsible to the buyer that the item has no defects upon acceptance. In particular, the seller responds to the buyer that the item a) corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics, b) is suitable for the purpose for which the buyer requires it and to which the seller has agreed, and c) is delivered with agreed accessories and instructions for use, including assembly or installation instructions. (2) The seller responds to the buyer that in addition to the agreed properties a) is the thing suitable for the purpose for which the thing of this type is usually used, also with regard to the rights of third parties, legal regulations, technical standards or codes of conduct of the given industry, if there are no technical standards, b) the thing in quantity, quality and other properties, including durability, functionality, compatibility and safety, corresponds to the usual properties of things of the same kind that the buyer can reasonably expect, also with regard to public statements made by the seller or another person in the same contractual chain, in particular advertising or marking, c) the thing is delivered with accessories, including packaging, assembly instructions and other instructions for use that the buyer can reasonably expect, and d) the item corresponds to the quality or design of the sample or template that the seller provided to the buyer before the conclusion of the contract. (3) The seller is not bound by a public statement pursuant to paragraph 2 letter b), if he proves that he was not aware of it or that it was modified at the time of the conclusion of the contract in at least a comparable manner as it was made, or that it could not have influenced the purchase decision. (4) Subsection 2 shall not apply if the seller separately warned the buyer before concluding the contract that some property of the item is different and the buyer expressly agreed to this when concluding the contract. (5) If a defect becomes apparent within one year of receipt, it is considered that the item was already defective upon receipt, unless the nature of the item or the defect precludes this. This period does not run for the period during which the buyer cannot use the item, if he has justly complained about the defect.
Complaint will not be accepted
- If the defect on the textile product was caused by wear, improper use (e.g. non-observance of washing symbols) or storage.
- If the complaint concerns a defect for which a lower price was negotiated.
- If a fault is reported that does not show up.
- If the buyer does not provide the necessary documents to process the adsace
In the case of the purchase of goods as part of a business activity, complaints are processed according to the relevant provisions of Act. No. 513/1991 Coll., Commercial Code, as amended.
- The seller informs the consumer in a clear, comprehensible and easily accessible way about the subject of out-of-court resolution of consumer disputes, which is materially competent for the given type of product or service offered, sold, provided or mediated. The information must also include the Internet address of this subject. If the seller operates a website, he will provide this information on this website as well. If the contract concluded between the seller and the consumer refers to the terms and conditions, the information according to the first and second sentences shall also be included in these terms and conditions.